Fix Noma billing problems
Resolve subscription payment and account issues.
Open Settings → Billing.
| Problem | What to do |
|---|---|
| Billing actions are unavailable | Ask an Admin to add Billing manager or handle the change. |
| A payment needs approval | Select Approve payment and finish the hosted approval. |
| A payment failed | Update the payment method, then use the invoice action shown. |
| Signup was left unfinished | Select Resume payment to return to the saved setup. |
| A payment-method form was left unfinished | Select Resume setup beside Payment method. |
| A bank account needs verification | Select Verify bank account or use Stripe's email link. Return and select Check status if offered. |
| A bank account could not be verified | Use Try setup again or Start again to choose another method. |
| A form expired | Select Start again if offered; otherwise return to Billing and start a fresh form. |
| A bill is Preparing | Wait, then Check again if offered. |
| A change is being confirmed | Use Check again or Try again for that change. Check the result before starting another. |
| The team count is being updated | Wait for the saved change to finish, then refresh Billing. |
| Restart is unavailable | Pay open bills and wait until any displayed restart date or paid coverage end. Resolve pending setup first. |
Keep the current bank check until it finishes. Opening another form does not bypass verification or prove payment.
See Noma invoices, team charges, or payments setup.
If Contact support appears, or the issue persists, email team@noma.so with your company, action, and message shown. Leave out card details and private payment links.