Fix report problems
Resolve report saving, publishing, source, and work-document issues.
Open the affected visit from Jobs.
A report cannot finish
Select the report's issue action, such as Fix 1 issue. It opens the field or setting that needs attention.
| Issue | Check |
|---|---|
| Inspector details missing | Complete the report profile and saved signature. |
| Company details missing | Complete the fields named by the issue in Settings. |
| Termite cover incomplete | Add General description. Select Pests & conditions when the report has actionable findings. |
| Finding incomplete | Complete its area, classification, finding text, and required recommendation. |
| Work authorization has no offered work | Add eligible recommendation pricing, or turn off Work authorization. |
| Chemical notice incomplete | Complete the selected pests, products, and required ingredients, or turn the notice off. |
See Edit a property report, Edit a termite report, and Finish and send reports.
Changes are not saved
Keep the editor open and use Retry. Correct invalid required fields before closing. Existing web findings save automatically; new web findings use Add finding. In the app, new property findings use Save finding and existing property edits save locally. Termite forms use Save.
Wait for photos to finish preparing before saving a new finding. Report preparation retries do not retry failed photo uploads.
If the app is offline, saved fieldwork can wait to sync. Final report publishing, live report-access changes, and work documents need a connection.
For voice cleanup or saved-comment search, check the AI connection and retry behavior. Plain speech recognition and online preparation are separate steps.
Preparation or PDF creation failed
Use Try again when report preparation fails. This retries failed preparation steps; it does not send the report.
For a final report creation error, open the web report and review the error before retrying. In the app, use Open report or Open report in browser when offered.
A previous report is unavailable
Supplemental and Reinspection reports need an earlier Complete or Limited inspection for the same company and property. Reinspection also has a four-calendar-month limit.
You can prepare a follow-up before its original is issued, but you must issue an eligible original before finishing the follow-up. Cancelled reports cannot support a new issue. An exact report choice does not switch to a newer revision automatically.
Review follow-up visit settings.
Editing is unavailable
| State | Next action |
|---|---|
| Diagram shows Use a larger screen | Widen the browser window to at least 1024 pixels, or use the mobile app. |
| Report is building | Wait for the build to finish. |
| Report is issued | Select Edit report to open a private revision on web. |
| Revision already open | Select Continue editing. |
| Fieldwork is in review in the app | Use Reopen fieldwork when offered, or open the report in the browser. |
| Job is archived | Its saved work is read-only. |
Issued PDFs do not change when you edit a draft. See Revise or cancel reports.
An email or report link is not working
- Email failed: open Job Emails. The finished report remains issued.
- Client cannot open the report: check payment and contract access rules.
- Old link shows an older report: it belongs to that exact issue. Send the current report's link.
- Receipt choice is missing: it appears only when the send has eligible paid inspection receipts.
Work approval or closeout is blocked
| Issue | Next action |
|---|---|
| Client cannot approve work | Check whether the offer is current and unanswered. Closed, cancelled, or superseded offers need a new report with authorization. |
| Approved work cannot be closed | Signed choices are fixed. Record work outcomes in a notice; manage charges in Billing. |
| A notice already exists | Use Continue for that source's unfinished notice. |
| Notice cannot finish | Set its completion date, resolve every active work item or enter manual text, enter all required costs including zero, and add the representative signature. |
| Notice is finished | Download or send the fixed notice. Create another notice for later work. |
See Work authorization and Record completed work.
Get help
Email team@noma.so with the job number, report or notice name, action, and message shown. Include whether you used web or the mobile app. Leave out private links, passwords, and payment details.