NomaFix signature problems
Find the setting or next step that is blocking a signature request.
Start with the request
Open Signatures, select the request, and check its status, recipients, and activity.
| Problem | What to check |
|---|---|
| Signatures or creation controls are missing | Ask an admin to check Enable signatures in Company settings. |
| A PDF is rejected | Upload a readable, unlocked PDF. Open it locally first; export a fresh PDF if it is damaged or password-protected. |
| The request will not send | Every signer needs a required Signature field. Check all pages and fill required sender values. |
| A recipient cannot be selected | Check the contact's email or teammate's active membership. Each signer needs a distinct person and email; the limit is six signers. |
| Fields disappeared after editing recipients | Removing a signer or changing them to CC removes their fields. Place fields for the remaining signers again. |
| Fields disappeared after replacing a PDF | Replacing a document clears its placements. Review Add fields before saving or sending. |
| A sender value is blank | Fill the Me before sending fields. Job details need a linked visit. Check Contract price separately from billing. |
| A signer is waiting | With signing order on, the previous signer must finish first. Check progress before sending a reminder. |
| Email delivery failed | Check the address and use the failed recipient's resend or retry action. None skips signing invitations; completion, decline, and void notices still use email. |
| A signing link expired | Ask the sender for a fresh link or reminder. Open the latest message. Voided and declined requests need a replacement. |
| The signed PDF is unavailable | Every signer must finish. If it says Preparing download, wait and reopen the request. |
| A signed client still cannot open the report | Check all required contracts for that inspection, then its payment and report access settings. The contract lock applies to property reports. |
Choose the right guide
- Add fields or choose recipients.
- Send a job contract or one-time request.
- Track requests and retry emails.
- Void a request and replace it.
Get help
Email team@noma.so with the contract name, status, action you tried, and error shown.
Leave out personal signing links, passwords, and private client details.