Payments
Manage disputes
Review disputed payments and respond through Stripe's tools.
An Admin or Billing manager opens Payments → Disputes.
Review a dispute
- On Payments and disputes, choose the account if a selector appears.
- Find the payment and open its dispute details.
- Review the reason, response deadline, and requested evidence. Follow Stripe's steps to respond.
Stripe provides the dispute form inside Noma. Check the saved result after responding. For refunds, contact support.
Choose the right account
A dispute stays with the account that received the payment. Use Previous account for an older payment, even if that account is disconnected.
An email link opens its specific account. If Noma asks you to switch companies, choose the company that owns it.
If no account supports dispute handling here, contact support. Older accounts may offer Open Stripe Dashboard under Manage payments.
For payment status and invoice balances, review transactions.