NomaReschedule or cancel a booking
Open your booking link to review the visit, choose a new time, or cancel when allowed.
Open your booking
Use the link from your booking confirmation or appointment email.
The page shows the latest visit details. You do not need to create a Noma account.
Keep this link private. It gives access to your booking and any actions the inspection company allows.
Review the visit
Check What, When, Where, and any Instructions.
The time is shown in the property's time zone.
Add it to your calendar
Select Download calendar, then open the downloaded file in your calendar app.
After a time change, download the updated event and check your calendar for an old copy. The download does not set up ongoing calendar sync.
Pay an invoice
If Pay appears, select it to open the invoice.
Pay appears when the company offers online payment and your invoice is ready. The price may still need to be confirmed, or the invoice may already be closed.
Contact the inspection company for billing questions.
Reschedule the inspection
Open Reschedule
Select Reschedule on the booking page.
If the action is unavailable, contact the inspection company.
Choose a new time
Choose an available date and time.
The calendar shows times that fit your visit and the company's booking rules. Noma checks availability again when you confirm.
Review the new date and time
On Confirm the new time, check the new date and time zone.
You can add a Reason for rescheduling (optional).
Confirm the new time
Select Reschedule inspection.
Wait for the updated confirmation. If the time is no longer available, select another.
Rescheduling keeps your service and add-ons. Contact the company to change them.
Cancel the inspection
- Select Cancel on the booking page.
- Enter a Reason for cancellation.
- Select Cancel inspection.
- Wait for the page to confirm the result.
The reason is required and is shared with the people involved in the inspection.
If cancellation is processing
The page may show Cancellation is processing while Noma finishes the change.
Your cancellation is complete when the page confirms it. Contact the company if the processing message stays on the page.
The company handles refunds under its own policy. Contact it about any payment already made.
If you cannot cancel or reschedule
The company can turn off customer cancellation or rescheduling.
Changes can also be unavailable because the visit has started, is no longer scheduled, or has a cancellation in progress.
Contact the company to request a change.
If your link does not open
Open the full link from the latest appointment email.
If it still does not work, contact the inspection company with your name and appointment date. Ask them to check your booking and access link.
Next steps
Need a separate inspection? Use the company's public link and follow Book an inspection.